WHO ARE WE?
For legal purposes, The Real Olive Company Limited is known as the ‘data controller’.
HOW DO WE COLLECT INFORMATION?
When you opt in to receive marketing communications from us
There are several ways you might do this, for example:
• When entering a competition and asking us to send you emails;
• Giving your details to staff at an event telling them you want to receive emails;
• Giving your details to staff when placing an order telling them you want to receive emails;
When you first sign up for emails we will send you a welcome email to make sure you want to receive emails from us. You can opt out of email marketing at any time by clicking the Unsubscribe link at the bottom of any email, or opt out of any marketing by contacting customer services.
When you contact customer services
We keep records of any communications we have with you so that we offer the best service to you and so that we can refer to them at later date if we need to. As with all sensitive data, we keep these details securely.
Using cookies on our website
WHAT DO WE DO WITH YOUR DATA?
When you place an order by email or by phone – fulfilling your order
Primarily we use the data you provide to us to fulfil our contract with you: we use your delivery address to know where to send your order; we use your email address and mobile phone number to update you about your order status.
When you place an order by email or by phone – marketing
For marketing purposes we also use transaction data to analyse customer behaviour and to ensure we send you the most appropriate marketing (if you have said you want us to). For example,
if you buy a certain product we might send you information relating to other products based on your purchase history;
if we want to know how many customers live in a certain area, we might generate a report to find that out.
The legal basis we use for processing data for marketing purposes is called ‘legitimate interest’.
We have a legal obligation to keep this data for six years in case we need to refer to it.
When you opt in to receive marketing from us
We use any data you provide to us (at any time) as way to send you the most relevant marketing.
If you have not made a transaction with us, but you have opted in to receive marketing by email or any other method the legal basis for processing is called ‘consent’.
We will keep personal data unless you tell us you no longer wish to receive marketing from us, in which case we will remove your opt-in.
When you contact customer services
We only use this data to answer your query, to refer to at a later date if necessary and to train our staff. We have a legal obligation to keep this data for six years after which time it will be deleted from our databases.
SHARING YOUR DATA
We do not share your data with any third party outside of The Real Olive Company Limited unless you have explicity given us permission. For example, opted in to receive details from a third party when entering a competition.
We do pass some data to third parties in order for them to fulfil services for us, but they can only use this data to fulfil those services for us and cannot pass it on, use it to fulfil services for other companies, or use it for their own interests. The types of companies we use are, for example, courier companies (to send orders);
We are also obliged to pass your personal data onto a legal authority if instructed to do so under certain circumstances, for example, for the prevention of crime.
YOUR RIGHTS RELATING TO PERSONAL DATA
• You have the right to access your personal data (to ask us what information we hold about you).
• You have the right to ask for your data to be deleted or corrected.
• You have the right to ask us to stop processing your data.
• You have the right to stop receiving marketing from us.
For all of the above, please do get in touch. Where we are obliged to comply with your request we will do so as quickly as possible.
If you have a complaint about the way we use your data please contact us. If we cannot resolve the problem for you, you can also contact the Information Commissioner’s Office (ICO): https://ico.org.uk/.