FREE delivery on orders over £25*

Deliveries & Returns

DELIVERIES & RETURNS

Despatch days are Monday – Friday
Delivery days are Tuesday – Saturday

All orders are despatched on a next day service, so that your olives & antipasti arrive as fresh as possible. We will always do our best to despatch your order on the very next despatch day following receipt of order.

If you have a specific day that you would like to receive your order then please let us know by selecting your preffered date from the delivery calendar at checkout.

DELIVERY CHARGES

UK Mainland (not inc. Scottish Highlands)
+£25: Free | <£25: £3.50 | <£12.50: £5

Scottish Highlands & Islands, Isle of Wight, ROI
+£25: £5 | <£25: £8.50 | <£12.50: £10

NI, Isle of Man, Isles of Scilly
+£25: £9.25 | <£25: £13 | <£12.50: £15

ONCE YOUR OLIVES ARRIVE

When your olives and antipasti arrive, please put them in the fridge as soon as possible to ensure shelf life and freshness.

We want every order to arrive in perfect condition, so if it ever doesn’t, we want to put it right. Every order is packed with care, so if there are ever any issues when it arrives, please email us within 24 hours — we’ll do everything we can to make it right, and as quickly as possible.

Has your order has been damaged during transit?

We’re sorry if something hasn’t arrived as it should – all we need is a few details to get this resolved for you.

Email shop@therealolivecompany.co.uk within 24 hours of delivery with your order number, a brief description of the damage and these four separate photos:

  1. The damaged product(s) – A clear close-up showing the exact damage to the product(s) itself.
  2. External packaging – A photo showing the outside of the box/bag (e.g any dents, tears, or crushes).
  3. Internal packaging – A photo showing how the item was cushioned inside the box (e.g. foam corner protectors, air pockets).
  4. The parcel label – A clear, readable photo of the shipping label attached to the external packaging.

Without this photographic evidence, we cannot process a claim — which may prevent us from issuing a refund or replacement.

Our packaging is fully recyclable, including the delivery box.

If you have any other questions, email shop@therealolivecompany.co.uk and we’ll be happy to help.